Guide Report

Purpose:

See an overview of all your content.

Details and Orientation:

Each record provides the details for a specific guide.

The report provides the following information:

  • meta data about the guide like the name 
  • aggregated information like the engagement grade of the guide
  • engagement data for the guide like how many users completed it

Legend:

Below is a listing of all the columns in the report and their description.

 

Api Name:

A unique identifier for the guide. 

Title:

The 'name' of the guide. This is the name you see in the dashboard as well as in the help widget.

Engagement Grade:

The number of times that the guide was engaged with divided by the number of times it was viewed.

Api Name:

A unique identifier for the guide. 

Title:

The 'name' of the guide. This is the name you see in the dashboard as well as in the help widget.

Completion Grade:

The number of times that the guide was completed divided by the number of times it was viewed.

Last viewed:

When was the last time a user viewed this guide.

Last advanced:

When was the last time a user engaged this guide.

Last completed:

When was the last time a user completed this guide.

Guide Views:

The number of times the guide was viewed.

Guide Engagements:

The number of times the guide was engaged.

Guide Completions:

The number of times the guide was completed.

Guide Closes:

The number of times the guide was closed.

Unique User Views:

The number of unique users that viewed the guide.

Unique User Engagements:

The number of unique users that engaged the guide.

Unique User Completions:

The number of unique users that completed the guide.

Started from Help Widget:
The number of times the guides was started from help widget.
 
Started Automatically:
The number of times the guides was started automatically.
 
Started from Permalink:
The number of times the guides was started using the permalink.
 
Started from API:
The number of times the guides was started using Javascript API.
 
Started from another Guide:
The number of times the guides was started from another guide (e.g. branches).

 

 

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