Can I launch a guide when a user is stuck ?

Yes you can!

You can configure a guide (with an overview of a page, for example) to automatically launch if the user does not move his mouse for a certain amount time.

Or you could use this feature to highlight the help widget if the user is inactive.

How do I do it?

Take a look ate our knowledge-base article about launcher guides. In the article you can learn about invisible steps. An invisible step allows you to "listen in" on user activity (e.g. clicking a button) but also to user inactivity.

This is how you do it: 

In your launcher guide, the first and only step, should be an invisible step that will look like this:

Notice that in our example we want to advance after 5 seconds of inactivity.

And that's it! You can then choose an action as described in the invisible steps article.

 

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